“At Newmarket Inn, we were looking for a way to improve upon our guest experiences, and increase staff productivity so they have more time to focus on what matters, our guests. Technology can and should be a competitive differentiator. We are in the hospitality market, so we feel that technology plays a vital role in supporting that digital experience.
We wanted to work with a vendor who understood the hospitality market. A vendor who understands the unique needs of a hotel and has the ability to successfully design, deploy and support a solution. We chose to work with Tel-e Connect Systems (TCS), as they have over 30+ years of experience in the hospitality market and have become one of Canada’s most trusted suppliers of telephone systems and wireless networks. TCS was able to provide an integrated communications solution with capabilities focused on improving guest services and increasing staff productivity and efficiency. TCS deployed an integrated communications solution that included a Mitel MiVoice Business telephone system and a Meru WiFi network infrastructure. We are extremely pleased with this integrated solution, and immediately began to recognize the benefits, which included: ease of use, mobility (for both staff and guests), and increased productivity and guest satisfaction while keeping our operating costs low. We were also very pleased with the flexibility of this solution and its seamless integration with our existing business processes.”
~ Zofia Glazer, Newmarket Inn
“The technician was here today to reprogram the number of rings for our telephone system and all is working nicely. Thanks.
I also wish to convey my praise for the excellent customer service we have received all around from you and your team at TCScanada. Robert and Scott, in particular, who came on September 29th to install the new phone system were very professional, courteous and extremely helpful. Robert, as the lead, really went out of his way to assist with setting up our automated attendant recording and giving me instructions on how to change the administrative options and set up the mail box. Last but not least, the customer service representative who answers the phone, conveys the sense that matters will be dealt with expediously.
It has been a pleasure dealing with TCS and I would not hesitate to recommend it.”
~ Abena, Ontario Film Authority
“Thank you for your help in organizing the installation of our new phone system. The installer (Robert Casimiri) was very good, knowledgeable and pleasant.”
~ Dr. Martin Deemar
“What we have accomplished in 3 short weeks is nothing short of amazing. Your technicians did an excellent job. They were always on time, courteous, technically proficient, and they completed the work in a timely manner. They did what I asked of them, and never complained. To completely rebuild 40 sites in 3 weeks, especially at this time of the year, is an awesome accomplishment. You and your team exceeded my expectations completing the project on time and under budget. I can’t tell you how pleased I am with you and Tel-e Connect Systems. You delivered on all your promises and exceeded my expectations. For that I thank you from the bottom of my heart. You are now, and will continue to be HD Supply’s Vendor of choice for all Data Communications technical support in Canada. At HD Supply, we don’t look for vendors, we look for partners. You have successfully achieved that role as an HD Supply Partner.”
~ Ron Miller, HD Supply
“Technician was fantastic, he was polite and great. He knows his job and can get it done quickly and efficiently.”
~ Lakeshore Medical Group
“Christopher…Who wouldn’t love him?? We all love him and appreciate his hard work”.
~ Gambles Ontario Produce Inc.
“Aaron is always good… He comes here and fixes things so they work forever. Aaron is always welcome back”.
~ Spectrum Healthcare
“I am very happy with TCS and their Techs. They are quick and efficient and I appreciated that they got here really fast when we had an emergency. Thank you”.
~ Ferring Inc.
“I wanted to let you know you did a great job helping us with the move. Your guys made our lives (my life especially) much easier. Thanks so much for all your help, and be sure you will hear from me when I need some help”.
~ Gottshalk & Ash International
“Hello Mike, now that the Ottawa office is setup I would like to thank you for quickly arranging everything for both patch panel and office cabling. But our biggest thanks goes to your tech Rob who worked so hard in order to get us going. He had to run all cables and data even though it was not planned. Everything was done without any complaints or comments; an employee like this is a great asset to your company”.
~ KWE Canada Inc. (YYZ)
“I found Edgar to be extremely competent, and have a high level of professionalism. His work ethic is second to none”.
“To Team TCS. We wanted to send you this letter of gratitude and appreciation for an outstanding job provided by your team. Our company implemented our new phone system of March, 2011, and the transition period, as well as coordination between your team and ours, went so smoothly. The level of service and support we receive from your team is outstanding, and we are grateful for making our business run smoother now with our new phone system”.
~ NSA Canada Inc.
“It was a pleasure working with Chris on this install, he is always there to help and answer whatever questions we have and TCS should be really happy to have someone that is as good at what he does”.
~ NSA Canada Inc.
“The gentleman (Pedro) that came was really great. He finished the job quickly and did not disrupt the office (he replaced one of the phones in a room where we were holding an important client screening), He also clarified some questions I had about the phone system. He was very patient and took the time to make sure I fully understood what was going on”.
~ Panic and Bob Editing
“Just a note to let you know that Manar is such an asset to your company. I have known him for more years than either he or I may wish to admit !!- and he has been such a help to me over the years. He is professional, warm, helpful, committed to the task, and always delivers on his promises. When I think of Tel-e-Connect, I think of Manar – with appreciation”.
~ The Treasure House Christian Supplies Ltd.