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How Can The Right Phone System Make Life Easier for a Small-to-Medium Business?

Posted on: July 7th, 2016 by Melissa Tavares No Comments

When you ask small business owners about their communication needs, several key themes emerge. First of all, they want a system that works! It must be reliable, and something they don’t have to worry about during evenings and weekends.

Another recurring theme, is having a system that can grow and develop with the business. Having to replace a phone system every few years, is not the ideal scenario for a busy, fast-growing business that has low tolerance for any downtime or unplanned financial surprises.

Something else that increasingly comes up is the concept of delivering a great customer experience. Typically, the leadership of the organization have come to the realization that having the best widget at the right price is no longer enough. In today’s highly competitive marketplace, the service wrapper that the company puts arounds it products and solutions has become the key differentiator. This is a trend that all the latest researchers and analysts agree with-delivering superior customer experience results in vastly improved revenue and profit performance.
So there we have it. SMBsHow-Can-the-Right-Phone-System-Make-Life-Easier-for-a-Small-to-Medium-Business want reliability, flexibility and the ability to deliver outstanding customer experience.

The question is, how do we help deliver this with a business phone system? The answer lies in the software that surrounds the PBX (private branch exchange), which is where the industry-leading manufacturers are directing their efforts. This is an entirely logical response, as there’s a limit to the functionality that can be put into a PBX-It’s the applications surrounding the system that deliver the more advanced functionality that SMBs are clamouring for.

Recently, experts from Mitel met with SMB customers, and they took some time out to record an industry expert explaining the suite of applications which bring Mitel’s MiVoice Office 250 to life, which help SMBs enjoy increased levels of productivity and revenue growth while delivering great levels of customer experience:

  • Learn how Mitel Phone Manager transforms business communications by giving users complete control over all phone features, reducing the need for training and delivering business productivity and customer service enhancements. Watch the video
  • Watch MiContact Center Office being used to efficiently monitor, manage and route calls with real-time business intelligence, for both inbound and outbound contact center agent activity. Watch the video
  • See how MiContact Center Campaign Manager’s progressive dialing vastly improves the productivity of outbound teams and helps businesses proactively engage customers and uncover new revenue opportunities. Watch the video

Be sure to learn more about the MiVoice Office 250 and its applications by clicking here or by calling us at 416-635-1234 today.


Are you Unhappy with Your Current Hosted PBX Provider? Tel-e Connect Systems can help.

Posted on: June 1st, 2016 by Melissa Tavares No Comments

Hosted PBX or Cloud PBX has now been in the business mainstream for several years.  You may now be reaching the point where your contract is expiring, or you’re experiencing VOIP problems or you’re just not satisfied with your current provider and are looking for another Toronto area VOIP provider.  A lot has changed since Hosted PBX first arrived in the market.

Some important points to consider:

Customer Service:  Is your current provider offering quality and timely support?  Are the support representatives knowledgeable, professional and courteous?  Many cloud phone system providers outsource their customer service to third parties; often these third parties are across the globe.  TCS offers 24/7 local support by a team of qualified, experienced technicians and knowledgeable customer service specialists.  There are many benefits of choosing a local provider.  While there have been tremendous advancements in technology, and remote troubleshooting tools are very useful, there is still the occasional need to have a technician visit your premise.  With voice now combined with data on one network a change in one can cause issues with the other.  Choosing a local provider means you can have any potential issues dealt with quickly with minimal disruption.

High Cost:  Many customers pay a premium for their hosted phone service.  Some providers start out at a low price but slowly raise prices over time.  Or perhaps your hosted PBX provider increased your price after your contract expired.

Remember too, that with a Hosted PBX solution, all of the hardware is housed in data centre and maintained by the provider, which means no expensive premise-based equipment to replace.  You can even keep your phones and simply move your phone numbers over to your new provider.

Tel-e Connect Systems would be happy to set up a free assessment and discuss your options.  Give us a call.


Are you thinking of moving your communications to the Cloud?

Posted on: May 5th, 2016 by Melissa Tavares No Comments

Today, it’s about delivering the capabilities you need – wherever, however you need them.  And that’s exactly what a TCS Hosted PBX Solution does.   A cost effective, reliable, scalable cloud-based platform for all your business communication needs.

Cut hardware and IT costs. Free up resources. Realize efficiencies. Leverage flexible deployment and migration. And most of all, enjoy a host of capabilities you can’t find anywhere else.

Top Reason to Choose Cloud Communications

Cost Savings

Reduce IT Complexities while saving hardware and manpower costs by shifting your communications to a cloud environment.

Improve Employee Productivity

Answer your phone whether you’re in a hotel room, airport or home office.  Never miss a call, with features such as individual employee voicemail, find me/follow me, call forwarding, hunt groups, ring groups, softphone and more.

Large Enterprise-Grade Quality and Features for Small Business

Increase collaboration with a rich suite of easy-to-deploy capabilities, including advanced voice, collaboration and video tools.

Disaster Recovery

Ensures your employees is as simple as creating a new user and plugging an IP phone  into your office network.

Future Proof

Next generation technology and planned features enhancements without investments.  No risk of outdated equipment or upgrade nightmares.

Questions?  Get in touch with us today!


Missed Calls Mean Missed Opportunities

Posted on: September 10th, 2015 by Melissa Tavares No Comments

Are you running your business on obsolete technology?

Don’t let a discontinued phone system turn into lost customers and lost revenue!

If you’re still using a discontinued Nortel business phone system, now is the time to consider upgrading.

At TCS, helping our customers be productive, efficient and maximize profit is always at the forefront of our objectives.  If your business is running its communications infrastructure on obsolete or discontinued technology, when it breaks down chances are there won’t be a way to fix it or order replacement parts and equipment.   This is a giant risk for businesses to take when customer relationships are on the line.

We understand you’re busy, and time is precious.  Let TCS be proactive on your behalf.  We want to educate our customers on the risks associated with discontinued phones systems and your options for new technology.

Ask yourself this important questionWhat would a day or week without a functioning business phone system cost you in lost customers and lost revenue?  Don’t wait until your phone system fails, and you’re left with no other option but to purchase a new phone system at a premium.

Have questions? Get in touch with us today, we’re here to help.


Don’t hold on to a Dinosaur

Posted on: June 24th, 2015 by Melissa Tavares No Comments

dinosaur

If your current phone system is more than 3 years old, it’s not making you money – it’s costing you money.

Leave the past behind and move into the future with a new, more cost-effective Mitel Voice communications solution from Tel-e Connect Systems.  With a new Mitel communication solution you get the best available technologies at your fingertips with the lowest total cost of ownership (TCO).  Your business will benefit from a voice solution that is engineered to enable efficient business communication and collaboration.  And you’ll have the foundation for a smoother transition to a Mitel unified communication and collaboration solution when you need it.

Tel-e Connect Systems can help you make the move to a Mitel communications solution that will increase your efficiency, lower your costs, and deliver higher profits.

Tell me More!


Everything You Need to Know About Small Business VOIP Phone Systems

Posted on: June 8th, 2015 by tcscanada No Comments

Everything You Need to Know About Small Business VOIP Phone SystemsIf you have heard about VoIP systems, but just aren’t quite sure if it is right for your business, here’s some info that can help you decide. VoIP offers many advantages, and it’s also an affordable solution.

Getting Started

You need to have a broadband connection to install a VoIP system. It’s a low cost way to make business calls, so since you will no longer need a dedicated phone service, or equipment issued by the service provider. There are many VoIP small business plans to choose from, each offering its own range of cost effective services. It’s much cheaper than the traditional land line service, and it’s more flexible, as well.

If you have employees who work from home, or who are frequently on the road for business, they will be able to stay connected with ease. This helps to broaden communications within the business, keeping the team in touch. It also helps to improve communications with clients and potential customers.

Growing Over Time

Scalability is another benefit to VoIP systems. As your business grows and increases, you won’t have to worry about the costs going up. You won’t have to invest in new hardware or have expensive equipment installed. It’s often as simple as plugging in the phone, setting up the software, and getting back to work.

VoIP also comes with the basic services that you need for running a business, like voicemail, caller ID, faxing over the Internet, conference calling, and more. There are many options available today, so finding the right VoIP system for your business’s specific needs should not be a challenge.

If you are seeking to cut costs and improve communications, take a look at the VoIP systems that are available. They could be the ideal solution for your small business needs.


How Your Employees Benefit from VoIP Systems

Posted on: June 1st, 2015 by tcscanada No Comments

How Your Employees Benefit from VoIP SystemsVoIP systems offer many advantages to businesses of all sizes. Using a VoIP system is not only cost effective, but also helps your business to improve communications. It’s an affordable solution that keeps your employees connected. A VoIP system is not only beneficial for the bottom line; it’s also helpful for your employees in their day to day operations.

A Better Connection, From Anywhere

With a voice over internet protocol system (VoIP), your employees will have easy access to your network, both in the office and at home. It’s a great way to carry out conference calls, connect with customers, and collaborate with others from anywhere. This is ideal for employees who are frequently on the road and traveling for business. Your employees will be able to stay connected, no matter where they are.

No More Lost or Wasted Time

There’s also no need to worry about lengthy downtimes from the system going down, preventing workers from using the phone. VoIP can be used on mobile phones, and it can be installed on computers for use as a software based phone. This means little to no downtime for your employees.

VoIP systems offer many benefits for businesses of all sizes. Your business can enjoy increased revenues, lower communications costs, and a system that will give employees the constant connection that they need. If you are seeking a modern, cost effective solution for your business, consider installing a VoIP system.


3 Common Myths About VoIP Systems

Posted on: April 17th, 2015 by tcscanada No Comments

3 Common Myths About VoIP SystemsMany businesses are hesitant to install a VoIP system, simply because they have heard incorrect information. There are a few misconceptions that keep going around, and we’re here to debunk them, once and for all. Here are some of the most common myths about VoIP systems, and why they are all wrong:

Myth #1: VoIP Systems are Expensive to Setup and Maintain

Setting up a VoIP system for your business is not any more expensive than upgrading an old system, and the maintenance and upkeep is not costly, either. What is important is that you choose a telecommunications system that benefits both your customers and your team, and with voice over internet protocol, you’re making a smart choice. It’s modern, convenient, and cost-effective in the long run.

Myth #2: The Quality is Poor and Unreliable

When VoIP service was just starting to come in to the mainstream, there were concerns about sound quality, but those days are long gone! The quality that you will enjoy with a VoIP system is absolutely on-par or even better than the call center systems of the past. VoIP is a modern technology, and one that has been tried and tested for many years to ensure that it can and will deliver top quality. Once properly installed, you can have confidence in the reliability of your VoIP system.

Myth #3: VoIP Systems aren’t Secure

Security is a priority for all business owners these days, so it makes sense that there would be concerns about the security of VoIP systems. However, you can put yours fears to rest, because there are many safety protocols in place to ensure safety and privacy. Just as technology has developed and evolved so have the security advances in areas like encryption and firewalls. Using a VoIP system is very secure.

Millions of businesses have made the switch to a VoIP system. With these common myths debunked, you should feel confident in doing so, too.

At TCS Canada, we will ensure that your company has viable alternatives to choose from and an understanding of what value they offer.Learn more about our quality telephone system products and award winning customer service and maintenance today.

Got questions Contact Us today!. We are here to help.


Premises-based Business Phone system vs.Hosted IP/PBX

Posted on: February 16th, 2015 by tcscanada No Comments

Premises-based Business Phone system vs.Hosted IP/PBX

Deciding between a Hosted IP and Premise-based Solution

Buying a Hosted IP/PBX phone system can be challenging. One critical decision that must be made is to determine which is better for your business: a premised-based business telephone system (in which the hardware appliance is kept on-site in your server closet), or a Hosted IP/PBX Solution (where your phones connect through your Internet connection to your provider (TCS) that maintains the equipment at an off-site cloud data center). Educating yourself on the benefits and potential challenges that come with using either a premises-based or cloud phone system can help you make a good decision to ensure your business needs are met and you get the greatest value for your investment.

Features

The first and most important task is to understand which features are offered. Many Hosted PBX providers don’t offer the same features in their hosted product as they do for their premises-based solution. If critical business communications features like queues, IVRs and conferencing are missing, or cost extra, then the product may not be a viable solution. TCS’s Hosted IP/PBX Solution offering comes with all UC features included so you don’t have to worry about lack of features when choosing a cloud solution.

Upfront Cost

Hosted IP/PBX solutions have a low upfront cost and are typically charged as a monthly fee per user. Above a certain threshold it becomes more cost effective to purchase your own equipment than to pay a monthly fee. Hosted IP/PBX tends to be the most attractive for businesses with 5 to 15 employees. However, many large businesses with 100 or more users often choose a cloud phone system due to other advantages. It is always best to speak with a knowledgeable Hosted IP specialist who can help you weigh the unique aspects of your business to help you decide.

Total Cost of Ownership (TCO)

A Hosted IP/PBX Solution can often have a very low total cost of ownership due to the savings in IT personnel and because your provider takes care of server configuration and maintenance. Depending on the size and structure of your business this can be an advantage of Hosted IP/PBX over premise-based VoIP.

Scalability

Finally, consider how your business may grow in the coming year. If there is potential for rapid growth you will need to consider how this will impact your purchase. If going with a premise-based solution, you will likely want to purchase a larger appliance than is initially needed to accommodate growth. With hosted IP/PBX, new users can be added to the cloud phone system as needed. A unique advantage of TCS’s Hosted IP/PBX solution is the fact that the same software is running on both the cloud version and the on-site, premise-based version. This allows for seamless integration. Users at the main office can be on a dedicated server running on the premises in your IT closet while users at the remote office have their phones connected to the cloud. By peering the cloud instance to the on-site server users will have a uniform experience regardless of which technology they are connected to.

Summary

Purchasing the right phone system is important for the success of your business. There are many factors that come into play when deciding between a premises-based and cloud VoIP phone system. Each has its strengths and weaknesses. To make the best decision contact TCS for a free consultation with a Hosted IP/PBX Specialist. They can provide you with additional information, tips, and advice regarding your communications needs to ensure you end up with the best phone system for your business.


Has Your company Outgrown Your Business Phone System?

Posted on: November 12th, 2014 by tcscanada No Comments

As a business owner, your time is valuable and quite often limited.  Oftentimes, you become so engrossed in your daily routine, that you don’t realize just how much your business has grown.

The moment you realize that you’re more successful this year than you were the last is a glorious one.  However, you may realize that your business is outgrowing some of the things that make it run: the office, the size of the staff, the servers…and, even the business phone systems.

If you suspect your company might be due for an expansion and/or upgrade, here are some ways to tell.

You Can’t Keep Up with Customer Service

A lot of incoming customer calls is a good thing.   Having your phone system limit what you can do, is not a good thing. For any business, large or small, it’s important to ensure that your employees can receive calls whether they’re working from home, a hotel room, or the office. It’s also important to make sure that your business phone system can handle a higher volume of calls. If you’re receiving more and more phone calls each day, but not every call is being quickly answered, it may be time to upgrade.

Your Phones Don’t Integrate

It’s important to keep up with technology to streamline the processes of your business. If your business phone system doesn’t integrate with your cloud and your business’s software or CRM system, then it is definitely time to upgrade! A growing business needs a phone system that is easily integrated so you can keep track of all communications and update your business phone systems easily. Growth means change, and you need a system that can adapt to change.

You’re Having Trouble Tracking KPIs

It may be important for you to track how many calls each employee is taking and how long these calls are lasting for.You need a system that integrates with your office suite so you can keep track of these things, reward your hard-working employees, and identify what needs improvement.

Your Phones Drain Time

In a nutshell, if your business phone system requires you to do something manually, then it’s not going to be sustainable in the long run. Get something that works fluidly with everything else in your office so that it’s the farthest thing from your mind when hiring new employees and taking on new clients.

For more information about TCS Canada’s quality telephone system products and award winning customer service and maintenance or if you have any questions, please feel free to contact us today. Discover why so many companies in Toronto rely on us for professional Telecommunications support. We look forward to hearing from you.


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