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Unified Communications

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Mitel MiVoice unified communications platforms offer a complete range of flexible communications platforms – from modular on-premise solutions to a single, cloud-ready software stream that supports a range of deployment models. MiVoice unified communications platforms are designed to allow businesses to take advantage of advanced communications capabilities in a way that makes sense for the business.

“Do more with less” has become the mantra of many businesses today. At the same time, IT organizations are striving to focus on more strategic objectives that drive competitive advantage and tangible value for their business.

The right platform to manage your communications makes all the difference in organizational productivity and flexibility to respond to changing business environments. Mitel’s communications platforms have been helping businesses achieve that for more than 40 years.

Mitel’s MiVoice unified communications platforms were designed to address your business’s communications needs, no matter what size your business is and to provide your business with the tools for improving employee productivity and business efficiency, so that you can expect a tangible return on your communications investment.

The philosophy of the MiVoice platform is to deliver unified communications (UC) solutions that:

  • Are simple to manage and deploy.
  • Enhance business & employee productivity.
  • Fit within your existing infrastructure.
  • Are flexible and future-proof.

Mitel’s line of MiVoice unified communications platforms addresses both small business and large enterprise needs, providing extensive communication features, robust call control, and support for a wide range of innovative desktop devices and applications.

Mitel MiVoice Office

The Mitel MiVoice Office phone system is an affordable and flexible communication platform for small to mid-size businesses. Increase productivity and save money with a communications platform built especially for small businesses.

Are your employees dispersed among offices, home offices and working from the road? The Mitel MiVoice Office connects employees from every location, increasing productivity and lowering your communication costs. MiVoice Office was designed and built specifically with small and medium sized businesses in mind by the communications experts at Mitel.

Enhance Productivity

MiVoice Office ensures small and medium sized businesses are more flexible and responsive. Through a complete suite of out-of-the-box business productivity applications, your business will benefit from reduced costs and enhanced staff productivity.

MiVoice Office delivers as standard applications including: Unified Voice Messaging with Automated Attendant, Meet-Me Conferencing, Automatic Call Distribution, Hot Desking, Twinning, Mobile Hand-Off, Teleworking and Reporting.

In addition, the MiVoice Office supports a range of advanced Unified Communications applications via Mitel MiCollab and Mitel MiCollab Client.

MiVoice Office uses a software and hardware platform that combines the best of data networking and TDM switching architectures. It supports MiVoice Digital and IP telephones, IP networking for up to 99 sites and is designed to be customized with add-on modules & processors, all in a form factor that is optimized for shelf-top, rack-mount and wall-mount scenarios.

Mitel MiVoice Business

Mitel MiVoice Business is a highly scalable, proven business communication platform that delivers voice, unified messaging, mobility, presence, conferencing, collaboration, applications, and more.

A Platform for Success

The Mitel MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.

Built-in Core Applications

MCD has many embedded features that complement unified communications solutions:

Mobility – Dynamic Extension: MiVoice Business has an embedded Dynamic Extension solution that allows users to select up to eight different devices or numbers to act as their answer point. By grouping multiple devices together under the same user number, all of their phone numbers are effectively collapsed into one, so callers can reach users regardless of which number they call.

Mobility – Hot Desking: Hot Desking enables employees to log onto any designated phone, located at any of your offices, or even outside of the business offices. All calls are routed to the device they are logged into so callers can always reach them by dialing their office extension.

Unified Messaging: Employees have anywhere, anytime access to messages with an integrated, fully-featured voice mail system, Unified Messaging, and an automated attendant.

A Flexible, Easy-to-Manage and -Implement Platform

Deployment Flexibility: Distributed, centralized, and public cloud – you can choose your deployment strategy. In addition, virtual deployment allows you to take advantage of the business continuity services available through VMware.

Web-Based Management: An administrator can administer a multi-platform MiVoice Business solution from their web browser as if it was a single platform solution. System changes are automatically synchronized across the solution, and management control and tasks can be delegated across the organization, rather than relying on a centralized point.

Standards-Based Architecture: MCD operates across any LAN / WAN infrastructure, coupled with embedded native support for standards-based networking such as SIP, Q.SIG, and DPNSS, offering businesses the ability to protect existing investments irrespective of legacy PBX, while delivering all the advantages of a converged infrastructure.

Mitel MiVoice Business Multi-Instance

Mitel MiVoice Business Multi-Instance provides a dense, scalable, and energy-efficient communication services platform, while maintaining the flexibility of completely distinct PBX instances. With Mitel MiVoice Business Multi-Instance, you can scale to accommodate more users or services without adding servers or giving up features.

Mitel MiVoice Business Multi-Instance leverages virtualization techniques to allow multiple instances of Mitel MiVoice Business, Mitel’s award-winning call control software, to run on an industry standard server platform. Now you can manage voice communications like any other application in your data center.

For large enterprises with multiple sites, Mitel MiVoice Business Multi-Instance:

  • Delivers telephony services from the private cloud, hosted in a data center
  • Increases flexibility
  • Simplifies the model for resiliency and distributed locations
  • Delivers a rich enterprise feature set
  • Reduces management overhead and cost of ownership through server consolidation, power savings, enterprise resource leveraging and consolidated trunking
  • Presents the opportunity for new revenue streams and reduced customer churn, with fully hosted business communications solutions for small and medium-size customers
  • Facilitates a strong business case for a new service, with a low entry cost, and pay-as-you-grow scalability
  • Simplifies solution management and enables rapid service deployment
  • Delivers cost savings with server and real estate consolidation, power savings, and consolidated trunking across customers
  • Is the foundation for a super-scalable and highly available service that your customers can rely on.

Mitel MiVoice Management and Reporting

Mitel MiVoice Management and Reporting provides tools that facilitate system configuration and user provisioning, identify points of inefficiency and highlight opportunities for optimization.

Knowing what’s happening on your communications network helps you deliver outstanding service to your users. To support those managing your communications infrastructure, we deliver tools that facilitate system configuration and user provisioning, identify points of inefficiency, and highlight optimization opportunities. These tools include the embedded system management application delivered in each platform and are supported by additional applications.

Mitel MiVoice Management and Reporting

Mitel MiVoice Management and Reporting provides tools that facilitate system configuration and user provisioning, identify points of inefficiency and highlight opportunities for optimization.

Knowing what’s happening on your communications network helps you deliver outstanding service to your users. To support those managing your communications infrastructure, we deliver tools that facilitate system configuration and user provisioning, identify points of inefficiency, and highlight optimization opportunities. These tools include the embedded system management application delivered in each platform and are supported by additional applications.


Do you have questions?

To learn more about our Mitel MiVoice business products or if you have any questions please call or contact us by email.