SALES & SERVICES  (416) 635-1234

Customer Service and Technical Support

Tel-e Connect Systems is dedicated to providing our customers with the highest level of service and we offer our customers stringent service level agreements.  We have a dedicated team of support staff and Technicians, available 24/7/365. Our team is comprised of highly qualified individuals and will provide exemplary support when you need it.

Hours of Operation

Monday to Friday, from 8:30 am to 5:00 pm EST

Labour Rates

Regular Labour Rates

Premise Visit                              $75
Hourly Rate                                $48 for first 30 mins (minimum 30 min charge)
Each additional 15 minutes     $24
Travel Time                                 $48/hr

Remote Support Rates

Per 15 minutes                            $35
(If more than 30 minutes, service call is required)

Emergency Rates

(Same day; regular business hours)

Premise Visit                                $75
First Hour                                     $200
Each Additional Hour                $140

Emergency Rates

(After hours, weekends and holidays)

Premise Visit                                $75
First Hour                                     $200
Each Additional Hour                $160

Weekend Labour Rates

(Sat & Sun; Booked)

Hourly                                            $160
(Minimum 4 hours)

Regular After Hours

(Mon – Fri; Booked)

Hourly                                            $144

Contacting the TCS Customer Service and Technical Support Team

Our normal business hours are Monday to Friday from 8:30 am to 5:00 pm.  Within our normal business hours, if you require technical assistance, or have a request for Moves, Adds or Changes you can open a ticket with TCS by doing either of the following:

  • Call our main number at 416-635-1234 and press 1 to speak to a Customer Service Specialist
  • Email the details to support@tcscanada.com

Response Times

Severity Level Chart