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Mitel Business Phones

Mitel business phone systems cover a range of digital and IP phones, consoles, conference units, and peripherals suited for business of all sizes and industries.

Feature-rich quality. Building on a legacy of success at the desktop, Mitel business phones combine the ergonomics, feature-richness, and voice quality users expect.

Easy access. Mitel business phones give users easy, intuitive access to feature-rich telephony and advanced desktop applications enabled by the Mitel IP communications platforms.

Customized solutions. Not a “one size fits all” solution, Mitel business phone systems address the full spectrum of user needs based on their unique roles and locations in the organization.

Whether you need to meet the messaging needs of executives, keep front-line personnel in touch anywhere and anytime, or deploy teleworking, collaboration, web conferencing, or other productivity-enhancing communications technology, Mitel business phone systems provide you with:

BUSINESS IP PHONES

Mitel offers a comprehensive line of business IP phone systems and desktop devices for small, midmarket and enterprise businesses – everything from affordable, entry-level phones to sophisticated IP phones and devices with cordless handsets, conference units, and attendant consoles.

Mitel offers the industry’s most comprehensive portfolio of IP desktop devices. Designed with ergonomics and modern office aesthetics in mind, they give users easy, intuitive access to the feature-rich telephony and advanced desktop applications enabled by Mitel IP Communications Platforms.

MiVoice Business IP Phones

Mitel MiVoice 6920 IP Phone

MiVoice 6920 IP Phone is designed for the enterprise user, who requires flexibility and reliability from their phone to meet their heavy phone requirements.The MiVoice 6920 is designed for enterprise users who demand not only a modern design but also a phone that is flexible and delivers a high quality communications experience. Delivering an exceptional HD audio experience via its speech optimized handset, it also provides a full-duplex speakerphone and support for USB and analog handsets.

All of these features make the MiVoice 6920 one of the most advanced general purpose IP desk phones available today.

  • 3.5-inch QVGA color display: 320×240 pixel
  • Crystal clear HD audio
  • High quality full-duplex speakerphone
  • Corded speech optimized handset
  • Native DHSG/EHS analog headset support
  • USB port for headsets and accessories
  • 2 Gigabit Ethernet ports with PoE

Mitel MiVoice 6930 IP Phone

The MiVoice 6930 IP Phone is a powerful, customizable IP phone designed for the power user.Ideal for power users who require a phone that can be tailored to their specific communication needs. Designed from the ground up to provide an exceptional HD audio experience via its speech optimized handset, enhanced full-duplex speakerphone and support for Bluetooth, USB and Analog handsets.

Mobile device integration seamlessly marries your mobile phone call audio and contact information with the MiVoice 6930. Calls to your mobile phone can be answered on the MiVoice 6930 just like any other call, leveraging the superior audio performance and ergonomics of the 6930 IP Phone. Mobile phone contacts are automatically synchronized with the MiVoice 6930 allowing access to the same contacts on either device. Additionally a powered USB port suitable for charging a mobile phone is also built into the MiVoice 6930.

  • Large 4.3-inch color display: 480×272 pixel LCD
  • MobileLink mobile device integration
  • Crystal clear HD audio
  • Mobile phone charging point
  • Embedded Bluetooth 4.1
  • Enhanced full-duplex speakerphone
  • Corded speech optimized handset
  • 2 Gigabit Ethernet ports with PoE

Mitel MiVoice 6940 IP Phone

Executive power users will rejoice as the power of touch is combined with flagship functionality in the MiVoice 6940 IP Phone.Designed for the executive user who demands an exceptional phone that meets their demanding communication needs, the MiVoice 6940 IP Phone offers power users a touch-centric user experience on top of robust, productivity-enhancing features.

Mobile device integration seamlessly marries your mobile phone call audio and contact information with the MiVoice 6940. Calls to your mobile phone can be answered on the MiVoice 6940 just like any other call, leveraging the superior audio performance and ergonomics of the 6940 IP Phone. Mobile phone contacts are automatically synchronized with the MiVoice 6940 allowing access to the same contacts on either device. Additionally a powered USB port suitable for charging a mobile phone is also built into the MiVoice 6940.

  • Large 7-inch touchscreen color display: 800×480 pixel LCD
  • Touchscreen keyboard
  • MobileLink mobile device integration
  • Crystal clear HD audio
  • Mobile phone charging point
  • Embedded Bluetooth 4.1
  • Enhanced full-duplex speakerphone
  • Cordless speech optimized handset

Mitel MiVoice 5304 IP Phone

The Mitel MiVoice 5304 IP Phone is a cost-effective entry-level display phone with a small base, making it perfect for hotel guest rooms, educational classrooms, retail stores and for teleworkers.Mitel MiVoice 5304 IP Phone is a cost-effective entry-level display phone that provides access to the features and applications enabled by Mitel IP-based IP communications platforms. This two-line, dual-port IP phone with a 40-character backlit display supports both SIP and MiNet protocols and works behind a range of Mitel platforms and can be easily deployed as a Teleworker phone. It is specifically suited to be deployed in areas where a small footprint is required: cruise ship cabins, hotel guest room phones, university dorms, classrooms or beside a cash register in the retail environment.

Features of the 5304 IP Phone include:

  • 40-character backlit display (with auto-dimming)
  • Two lines with LED indication: one prime line and one programmable key with LED
  • Eight programmable keys: speed dials, features access codes, paging, conferencing, voice mail access, etc.
  • Paging & page receive capability
  • Direct page & group page support
  • Dual-mode: MiNet and SIP support
  • Incoming call visual indication
  • Message waiting indication
  • Adjustable volume / ringing controls
  • Wall-mountable (optional)
  • Multiple powering options (802.3af compliant)
  • ADA-compliant (HAC handset)
  • Small footprint (26.5 cm x 10 cm or 10.5 in x 4 in)
  • Designed for power conservation: reduces power consumption for overall energy savings
  • Supported on Mitel MiVoice Business (formerly Mitel Communications Director (MCD)), Mitel SX-200 IP Communications Platform (ICP), Mitel MiVoice Office (formerly Mitel 5000 Communications Platform (CP)), and Mitel MiVoice Border Gateway

Mitel MiVoice 5320e IP Phone

The Mitel MiVoice 5320e IP phone is a full-feature, entry-level display phone for companies that need rich communications applications and services on the desktop.The MiVoice 5320e IP Phone is a full-feature, applications telephone that features a large back lit graphics display, embedded gigabit support, and eight self-labeling keys that can be programmed as speed dial keys, line keys, or feature access keys. Twelve fixed-function keys provide convenient one-touch access to commonly used telephony features, navigation keys and menus, as well as customizable user settings. The MiVoice 5320e IP Phone also has three contextual softkeys to help users easily navigate through telephony functions.

Embedded applications in the MiVoice 5320e IP Phone include:

  • Call History
  • Call Forwarding
  • Settings
  • Call Information

Add-on applications include Mitel Live Content Suite, which allows you turn your phone into a rich media information appliance using Live Blogger, Live Flickr, and Live Twitter. All of these applications, as well as custom HTML applications, can also be accessed when the MiVoice 5320e IP Phone is used as a remote Teleworker phone.

When used with Mitel Unified Communicator Express (UCX) or MiCollab Client (formerly Mitel Unified Communicator Advanced (UCA)), the MiVoice 5320e IP Phone provides users with presence applications and integrated functionality with your PC.

Mitel MiVoice 5330e IP Phone

The Mitel MiVoice 5330e IP Phone is perfect for the enterprise desktop and features a large display and 24 self-labeling buttons that can be programmed for a variety of functions.The MiVoice 5330e IP Phone is a full-feature, applications telephone that features a large graphics display, embedded gigabit support, and 24 self-labeling keys that can be programmed as speed dial keys, line keys, or feature access keys. Twelve fixed-function keys provide convenient one-touch access to commonly used telephony features, navigation keys and menus, as well as customizable user settings. The MiVoice 5330e IP Phone also has three contextual softkeys to help users easily navigate through telephony functions.

Optional modules can be added to your MiVoice 5330e IP Phone, fulfilling the need for users to have conferencing, additional buttons, cordless DECT or Bluetooth accessories, or local emergency access for Teleworkers.

Embedded applications in the MiVoice 5330e IP Phone include:

  • Visual Voicemail
  • Call History
  • Call Forwarding
  • Conference
  • Settings
  • Cordless Applications
  • Call Information

Add-on applications include Mitel Live Content Suite, which allows you turn your phone into a rich media information appliance using Live Blogger, Live Flickr, and Live Twitter. All of these applications, as well as custom HTML applications, can also be accessed when the MiVoice 5330e IP Phone is used as a remote Teleworker phone.

When used with Mitel Unified Communicator Express (UCX) or MiCollab Client (formerly Mitel Unified Communicator Advanced), the MiVoice 5330e IP Phone provides users with presence applications and integrated functionality with your PC.

Mitel MiVoice 5340e IP Phone

The Mitel MiVoice 5340e is an enterprise-ready IP phone that features a large backlit display, productivity applications and programmable keys.The Mitel MiVoice 5340e IP Phone is a full-feature, applications telephone that features a large graphics display, embedded gigabit support, and 48 self-labeling keys that can be programmed as speed dial keys, line keys, or feature access keys. Thirteen fixed-function keys provide convenient one-touch access to commonly used telephony features, navigation keys and menus, as well as customizable user settings. The 5340e IP Phone also has six contextual softkeys to help users easily navigate through telephony functions.

Optional modules can be added to your MiVoice 5340e IP Phone, fulfilling the need for users to have conferencing, additional buttons, cordless DECT or Bluetooth accessories, or local emergency access for Teleworkers.

Embedded applications in the MiVoice 5340e IP Phone include:

  • People (Contacts)
  • Visual Voicemail
  • Call History
  • Call Forwarding
  • Conference
  • Settings
  • Cordless Applications
  • Call Information

Add-on applications include Mitel Intelligent Directory, which is an advanced phonebook and presence application, and Mitel Live Content Suite, which allows you turn your phone into a rich media information appliance using Live Blogger, Live Flickr, and Live Twitter. All of these applications as well as custom HTML applications can also be accessed when the 5340e IP Phone is used as a remote Teleworker phone.

When used with Mitel Unified Communicator Express (UCX) or Mitel MiCollab Client (formerly Mitel Unified Communicator Advanced), the 5340e IP Phone provides users with presence applications and integrated functionality with your PC.

Mitel MiVoice 5360 IP Phone

The Mitel MiVoice 5360 IP phone is ideal for the enterprise executive, with its large, high-resolution touch display, superior sound quality and plenty of built-in features.The Mitel MiVoice 5360 IP Phone is ideal for any enterprise executive or manager, teleworker, or contact center supervisor. It is an executive class desktop device that provides a large color backlit touch display to graphically deliver rich applications to general business or across multiple vertical market sectors. The 5360 IP Phone delivers easy-to-use, one-touch access to many phone features and applications. The 5360 IP Phone features 48 programmable self-labeling keys, six intuitive call-state sensitive softkeys, superior sound quality, and a built-in HTML Toolkit for desktop applications development. Equipped with a Gadget Sidebar, the seven-inch display enables one-touch access to embedded or internet-based content and applications.

Integration with Mitel Live Content Suite enables the creation and publishing of dynamic and personalized information to your users, transforming Mitel 5360 IP Phones into rich media information appliances.

MiVoice 5360 IP Phone features:

  • Seven-inch, backlit, high-resolution (800 pixels × 480 pixels), color, touch-screen display with brightness controls
  • Touch-screen access to features and applications
  • 48 programmable, multi-function, self-labeling keys
  • Embedded Gigabit support
  • Gadget Sidebar provides one-touch access to embedded applications
  • Supports Mitel Unified Communicator Express (UCX), Mitel MiCollab Client (formerly Mitel Unified Communicator Advanced) and Mitel Live Content Suite
  • Extensive support for peripherals and modules: Cordless (DECT) and Bluetooth Accessories, Line Interface Module, and MiVoice 5610 DECT Stand
  • HTML Desktop Toolkit support for applications development
  • Handsfree speakerphone operation (full duplex)
  • Supported on the MiVoice Business (formerly Mitel Communications Director) and MiVoice Office (formerly Mitel 5000 Communications Platform)

MiVoice Conferencing Phones

Mitel MiVoice Conference Phone

This easy-to-use conference phone boasts 16 built-in microphones and superior audio quality plus the ability to seamlessly share ideas and files with in-room presentation display capabilities.The Mitel MiVoice Conference Phone makes conference calls clear, easy and efficient. Combining high-definition audio capabilities with 16 microphones that automatically focus towards the person talking, the Conference Phone helps to minimize side conversation pickup and increases speaker clarity.

The conference phone also has a large touch screen display with embedded collaboration services and Web browser, so participants can access, view & collaborate, and drive in-room presentations – without the need for a dedicated PC in the room.

Not only is the MiVoice Conference phone easy to use, setup is as simple as any other IP/SIP phone.

Key Features and Functionality

  • Wideband Audio (22kHz) provides a larger audio dynamic range that matches human speech and hearing to provide a cleaner, crisper sound experience.
  • Beamforming Technology provides smooth, seamless transition between microphones and focuses microphones on the active speaker without needing to boost microphone gain, virtually eliminating background noise / side conversations from impacting the far end audio experience.
  • Array of 16 microphones embedded around the phone provides 360 sound pickup from up to 12 feet away minimizing the need for external microphones for most meeting room deployments.
  • Speaker designed for enhanced playback clarity and resistance to mobile phone and wireless device interference.
  • Tight integration with Mitel communications and collaboration solutions, helps maximize your ROI with your Mitel UCC investment.
  • Embedded applications, such as WebEx and Join.me clients provides quick & easy access to cloud-based collaboration services – including the ability to support tablet driven presentations in the meeting room.
  • Embedded web browser provides users with access to other cloud-based services, such as Gmail and Exchange Web, for personal contact dialing and chat functions directly via the MiVoice Conference Phone.
  • Simply deployment to access embedded collaboration capabilities – connect the phone via a HDMI cable to a hi-definition display / projector.
  • Loaded with high-end solution sound & functionality with the price point of traditional mid-range audio conference phone.

Mitel MiVoice Video Conferencing Phone

The MiVoice video conferencing phone makes conferencing easier than ever. Seamlessly turn an audio conference into a virtual meeting without the need for a third-party service. Simplify meetings and collaboration with this affordable video collaboration solution.

You know the value of face time and team collaboration, but does the thought of going through all the trouble of setting up a videoconference make you feel as though it’d be easier to just travel to a meeting instead? It doesn’t have to.

Videoconferencing is as easy as making a phone call with the MiVoice Video Phone (formerly Mitel UC360 Collaboration Point). There’s no need to plan ahead or use a third-party service. In fact, you can even initiate a videoconference or collaboration session midmeeting, when the occasion for impromptu brainstorming and idea sharing often arise.

The device’s in-room presentation capability allows for easy sharing of documents through a variety of methods, including cloud-based services. Or, you can collaborate with remote parties by connecting to a Web-based collaboration session using the built-in Web browser. That means there’s no need to interrupt discussions or schedule another meeting in order to share visuals.

Perhaps the best part is that deployment is as simple as setting up any other IP/SIP phone.

Key Features and Functionality

  • Superior sound quality with high-definition (22khz) audio.
  • Automatic video call escalation once an audio call is placed.
  • Built-in high-resolution seven-inch color touch-screen display with full multimedia support and in-room presentation display capabilities.
  • An embedded Picsel SmartOffice Suite enables the ability to view and modify PowerPoint®, Word, Excel® and PDF files.
  • Web browser allows multimedia support for access to cloud-based services, such as Gmail, Exchange Web for contact dialing and chat functions.
  • Provides the ability for multimedia content to be sent to remote parties over the video stream.
  • Can be connected to other third-party videoconferencing and collaboration systems.
  • Flexible bandwidth deployment options allow it to work within an existing network environment.

Business IP Softphones

Mitel MiCollab Client Softphone

Mitel softphones allow remote and mobile workers to take advantage of a full range of productivity enhancing tools right from their computers—no desk phone required.

With the Mitel MiCollab Client Softphone, road warriors and teleworkers can enjoy the same intuitive communications management as Mitel Business IP Phone users from a remote PC or laptop. When remotely connected to the Mitel MiVoice Business or Mitel MiVoice Office via a secure network connection, mobile users can make and receive calls as though they were inside the corporate network. The MiCollab Client Softphone also lets users record calls on their computer, add customized ring tones, and configure HID-compliant USB devices through an intuitive user interface. And, of course, with Mitel MiCollab Client, you benefit from rich presence information, instant messaging, visual voice mail, and more. Keep your remote workers connected.

Attendant Consoles

Mitel MiVoice 5540 IP Console

The Mitel MiVoice 5540 IP Console is the ideal desktop phone for attendants at small and medium businesses using Mitel MiVoice for Business.

The MiVoice 5540 IP Console offers an easy-to-read, multi-positional white back lit display, fixed function keys for the most common attendant functions, and softkeys for situation-dependent features, all in an innovative compact hardware package. Paired with either the Mitel MiVoice Business or the Mitel SX-200 IP Communications Platform (ICP), the 5540 IP Console supports up to nine line appearances, eight call hold positions, English, French, and Spanish operation, two headset jacks, and more. The 5540 IP Console is an economical answering solution for small and medium-sized businesses, departmental administrative assistants, and hospitality enterprises.

Features Include:

  • Highly visible, four-line, 80-character, backlit, tilt display shows date, time, call status information, calling line identification, and call waiting
  • 14 fixed function keys dedicated to basic and enhanced call-handling activities
  • 10 softkeys that control access to the attendant features through call state sensitive keys
  • Two integrated headset / handset jacks
  • Direct connection of 48-button Mitel Programmable Key Module (PKM), providing up to 96 additional keys which can be programmed as DSS / BLF appearances
  • Third-party cordless headset integrated functions include: Call Answer, Call Cancel, Audio Controls, and training mode support
  • Mitel hospitality features including room status, guest telephony privileges, and automatic wake-up calls
  • For information on product and application interoperability, please contact your nearest Mitel office.

Mitel MiVoice Business Console

The MiVoice Business Console is a completely PC-based call-handling setup with an intuitive graphical user interface for the department or office attendant.The MiVoice Business Console features screen-based call status and call handling prompts, and real-time busy lamp field (BLF) status. Integration with MiCollab Client Service allows operators to IM employees and view or change employee presence status using information from third party presence servers such as Microsoft Lync, Google, and IBM Sametime.

Designed to run on Windows 7 (32 & 64 bit) and Windows 8.0 and 8.1 (64 bit) with touch screen support, the MiVoice Business Console offers a PC-based answer-point solution for any size business.

Features Include:

  • Full PC control – enables operators to perform call handling tasks with the numeric keypad of a PC keyboard and customize toolbars with commonly used commands
  • Transfer Assistant – displays the results of an automatic and dynamic search for each caller, allowing quick, efficient transfers
  • Quick Transfer / Answer – allows operators to select how they want to transfer calls
  • All Console Call History – provides all operators with a complete history of all calls that have been handled by the answer point, giving the operators the ability to track down difficult transfers
  • Busy Lamp Field (BLF) – allows operators to monitor up to 5,000 extensions or line appearance statuses
  • Multiple BLF Lists, Customizable BLF Views, and Tile-Based BLF – provide at-a-glance phone status of contacts in a customizable view
  • Comprehensive Hospitality Feature Set for hotel operators and receptionists
  • Home operator support via the Mitel Border Gateway (MBG) – saves office space and adds scalability
  • Attendant Reports with Mitel Call Accounting – provide business intelligence
  • Incoming Calls Queue – provides visual indication of all incoming calls, allowing operators to prioritize calls and customize their greeting

Industry Specific Phones

Mitel MiVoice 5505 Guest IP Phone

Enhance your hotel guest experience with the only in-room IP phone to offer customization, branding, and a wide range of features for the hospitality industry.The MiVoice 5505 Guest IP Phone provides a unique hospitality feature-set to meet the needs of customers deploying IP to guest rooms. It provides the physical features hotels expect, such as high quality full-duplex speakerphone, programmable speed dial keys, a large area for custom branding and dialing instructions, cordless handset locator, and physical ringer volume switch. The MiVoice 5505 Cordless Handset provides industry-leading features by virtue of its built-in, two-line backlit display. Hotel guests will love the built-in alarm clock that can be easily set with the intuitive user interface. With an operating range of up to 50 meters (150 feet) from the phone base, the 5505 Cordless Handset is ideal as a second phone for a guest room or a suite of rooms.

Additional MiVoice 5505 Guest IP Phone base features:

  • DEC to SIP gateway
  • Supports up to three extension handsets (appears as one extension to the PBX)
  • Full duplex speakerphone with On-Hook Dialing support
  • 12-button dial pad
  • Six fixed feature keys: Volume up / down rocker, speakerphone, microphone mute, messages, end call, handset locator
  • Join a handset call with a base unit speakerphone call
  • Mitel MiVoice Business Resiliency – guests can still make calls upon failover to secondary controller

Additional 5505 Cordless Handset features:

  • 12-button dial pad
  • Nine fixed keys: Talk, Hang-up / Power, Messages, Volume up / down, Speakerphone, Soft Key 1 and 2, Mute, Flash
  • Message waiting indication via phone display
  • Guest-programmable options include alarm clock, phonebook, customizable ringer volume, choice of ringer melodies, and language selection

 

DIGITAL PHONES AND PERIPHERALS

Mitel’s full suite of digital phones and peripherals has a solution for every size business.

A suite of digital phones, and expansion modules unlock the full power of Mitel MiVoice Office (formerly the Mitel 5000 Communications Platform) for users across the enterprise.

Mitel MiVoice 8528 Telephone

This flexible, low-cost digital business phone is perfect for small and mid-sized businesses with 16 programmable multifunction keys.

Mitel MiVoice 8528 Telephone is part of the digital desktop portfolio for the Mitel MiVoice Office. Ergonomically designed, this phone features a two-line by 16-character display for productivity-enhancing information such as caller details and call feature activation. Sixteen programmable multi-function keys and 10 fixed function keys allow one-touch operation for the most commonly used telephony operations or settings. The phone also features a built-in speaker and microphone, allowing you to answer station and outside calls hands-free, and to take advantage of on-hook dialing. The 8528 Telephone supports both the Mitel Programmable Key Module (PKM) 12 and the Mitel Programmable Key Module (PKM) 48 for additional programmable keys and DSS / BLF functionality. Support for the Mitel Unified Communicator Express (UCX) and Mitel MiCollab Client make this phone a powerful communications tool for small and medium-sized businesses.

Features:

  • Two-line x 16-character alphanumeric display
  • 16 programmable multi-function keys with LED indicators
  • 10 hard function keys: Mute, Speaker, Volume Up / Down, Directory, Feature (Special), Redial, Hold, Transfer, Message
  • Support for enhanced desktop applications: UCX and MiCollab Client
  • Hands-free operation (half-duplex)
  • Dedicated headset jack
  • Speed Calling (Station / System)
  • Intercom Calling
  • Voice mail notification – large message waiting lamp
  • Call Logging (up to 20 entries)
  • Store up to 10 Station (personal) Speed Dial numbers
  • Hearing Aid Compatible handset
  • Wall mountable
  • …and many more features and capabilities!

Mitel MiVoice 8568 Digital Phone

Perfect for heavy phone users in small and medium sized businesses, the MiVoice 8568 features a six-line display with 16 programmable multifunction keys.The MiVoice 8568 Telephone is perfect for users requiring efficient call processing capabilities from the Mitel MiVoice Office Edition. This powerful, ergonomically designed digital telephone features a six-line by 16-character display with eight menu-driven soft keys, which intuitively guide users through system features and capabilities. Sixteen programmable multi-function keys and 10 fixed function keys can be customized for one-touch access to the most commonly used telephony functions and settings. A built-in jack allows headsets to be attached to the phone without interfering with handset operation. The MiVoice 8568 Telephone supports both the Mitel Programmable Key Module (PKM) 12 and the Mitel Programmable Key Module (PKM) 48 for additional programmable keys and DSS/BLF functionality. Support for the Mitel Unified Communicator Express and Mitel MiCollab Client make the Mitel 8568 a powerful communications tool for small and medium businesses.

Features:

  • Six-line x 16-character alphanumeric display
  • Eight, menu-driven, context-sensitive softkeys
  • 16 programmable multi-function keys with LED indicators
  • 10 hard function keys: Mute, Speaker, Volume Up / Down, Directory, Feature (Special), Redial, Hold, Transfer, Message
  • Support for enhanced desktop applications: Unified Communicator Express and MiCollab Client
  • Hands-free operation (half-duplex)
  • Dedicated headset jack
  • Speed Calling (System/Station)
  • Intercom Calling
  • Voice mail notification – large message waiting lamp
  • Message handling (View/Reply)
  • Store up to 10 Station (personal) Speed Dial numbers

Do you have questions?

To learn more about Mitel business phones or if you have any questions please call (416) 635-1234 or Contact Us by email.