At Newmarket Inn, we were looking for a way to improve upon our guest experiences, and increase staff productivity so they have more time to focus on what matters, our guests. Technology can and should be a competitive differentiator. We are in the hospitality market, so we feel that technology plays a vital role in supporting that digital experience.

We wanted to work with a vendor who understood the hospitality market. A vendor who understands the unique needs of a hotel and has the ability to successfully design, deploy and support a solution. We chose to work with Tel-e Connect Systems (TCS), as they have over 30+ years of experience in the hospitality market and have become one of Canada’s most trusted suppliers of telephone systems and wireless networks. TCS was able to provide an integrated communications solution with capabilities focused on improving guest services and increasing staff productivity and efficiency. TCS deployed an integrated communications solution that included a Mitel MiVoice Business telephone system and a Meru WiFi network infrastructure. We are extremely pleased with this integrated solution, and immediately began to recognize the benefits, which included: ease of use, mobility (for both staff and guests), and increased productivity and guest satisfaction while keeping our operating costs low. We were also very pleased with the flexibility of this solution and its seamless integration with our existing business processes.